FREQUENTLY ASKED QUESTIONS     

 

Executive Helicopter’s Scheduled Tours - Dublin City Tours and Cliffs of Moher 

 

Table of Contents

1. WHAT TYPE OF HELICOPTER IS USED?. 3

2. WHERE IS THE COMPANY BASED, WHAT EXPERIENCE AND LICENCES DOES IT HOLD?. 3

3. WHAT ARE THE MAXIMUM NUMBER OF PASSENGERS PER HELICOPTER?. 4

4. IF I HAVE SEPARATE VOUCHERS CAN WE CHOOSE TO BOOK /SIT TOGETHER?,4

5. CAN I BOOK THE FRONT SEAT?. 4

6. HOW LONG ARE THE FLIGHTS AND WHAT DISTANCE TO THEY COVER?. 4

7. WHAT SITES CAN I SEE?. 4

8. WHAT IF I WANT A RIDE OR TOUR THAT IS NOT CURRENTLY LISTED AS ONE OF YOUR STANDARD OR SIGNATURE TOURS?. 4

9. HOW SOON BEFORE FLIGHT MUST I ARRIVE?

10. WHAT WEATHER CONDITIONS YOU ARE NOT PERMITTED TO FLY IN ?. 5

11. WHAT IF THE WEATHER IS BAD ON THE DAY?. 5

12. WHAT DO I NEED TO BRING ON THE DAY?. 5

13. DO I NEED TO BRING MY PASSPORT OR OTHER FORM OF IDENTIFICATION?. 5

14. ARE THERE AGE LIMITS?.5

15. WHAT ARE THE REQUIREMENTS FOR MY CHILD TO QUALIFY AS AN INFANT/ LAP CHILD, MEANING THAT HE/SHE MAY FLY ALONG WITH ME ON MY LAP WITHOUT BEING REQUIRED TO PURCHASE A SEAT FOR THE CHILD?  5

16. HOW DOES EXECUTIVE VERIFY THE AGE OF A CHILD TO DETERMINE IF HE/SHE QUALIFIES AS A LAP CHILD?  6

17. DOES EXECUTIVE MAKE ANY EXCEPTIONS REGARDING THEIR LAP CHILD POLICY?. 6

18. WHAT CAN I BRING ON BOARD?. 6

19. ARE FAMILY/FRIENDS SPECTATORS WELCOME?. 6

20. DO I NEED TO PURCHASE AN EXTRA SEAT IF I AM OVERWEIGHT?. 6

21. IS THERE A CHARGE IF WE HAVE TO RESCHEDULE OUR TOUR WITH EXECUTIVE?. 6

22. CAN WE TALK WHILE ON BOARD?. 6

23. WHAT FACILITIES ARE AVAILABLE AT THE LOCATION, TOILETS ETC?.6

24. I’M IN A WHEELCHAIR CAN I STILL TAKE A TOUR?. 7

25. I DID NOT RECEIVE MY EMAIL CONFIRMATION?. 7

26. PROCESSCO  OR A MEAL HAS BEEN INCLUDED AS PART OF MY VOUCHER, ARE THERE NON ALCOHOLIC OPTIONS AND HOW DO I AVAIL OF THE MEAL?. 7

27. WHAT ARE THE TERMS AND CONDITIONS?. 7

28. I AM PREGNANT CAN I  FLY?. 7

29. CAN I SMOKE DURING THE TOUR?. 7

30. EXECUTIVE TOURS APPEAR MORE EXPENSIVE WHY?.7

31. DO YOU OFFER NIGHT TOURS?. 7

32. CAN I BRING OXEGEN ON BOARD?. 7

33. WHAT IS THE BEST TIME OF THE DAY TO FLY?. 7

 

1. WHAT TYPE OF HELICOPTER IS USED?

An EC120 Airbus Helicopter.  The EC120 B, also known as the “Colibri” (Hummingbird), is a 1.7 ton, single-engine aircraft designed for flexibility. It features advanced technologies for simple, safe and cost-efficient operations as well as easy maintenance. It is the only fully FAR/JAR 27 certified helicopter in its class. The EC120 layout also gives maximum viewing capability for passengers making it ideal for scenic tours enhancing customer enjoyment.

 

 

2. WHERE IS THE COMPANY BASED, WHAT EXPERIENCE AND LICENCES DOES IT HOLD?

Executive helicopters is in operation over 18 years based and licenced here in Ireland, verification of its operator licence can be seen on the Irish Aviation Authority Website:

 

Operator Licence can be found at

https://www.iaa.ie/commercial-aviation/airspace-3/air-operator-certificate-holders

 

Transport Licence can be found at

http://www.aviationreg.ie/Licence_Holders/Default.140.html

 

3. WHAT ARE THE MAXIMUM NUMBER OF PASSENGERS PER HELICOPTER?

Currently passengers are limited to four per aircraft, one passenger in the front and three passengers in the back.  All seats have excellent viewing capabilities.  This is a scheduled service so you will be sharing with other passengers unless a booking for four passengers.

 

4. IF I HAVE SEPARATE VOUCHERS CAN WE CHOOSE TO BOOK /SIT TOGETHER?,

Yes  when you schedule your tour you can use separate vouchers for the same trip

 

5. CAN I BOOK THE FRONT SEAT?

We can hold preference if requested,  but cannot guarantee as most flights are mixed bookings and discretion will be used on day to ensure maximum comfort for all passengers on board.

 

6. HOW LONG ARE THE FLIGHTS AND WHAT DISTANCE TO THEY COVER?

Executive’s Scheduled flights are designed so that customers experience the maximum effect possible during their time on board and are focused on particular high profile landmarks associated with the area.  Customers have a clear understanding of  what they are going to experience and what they should expect to see, Dublin City/Cliff scheduled tours are approximately 15 minutes long, 45-60 km in length.

 

7. WHAT SITES CAN I SEE?

Dublin City: During the Dublin Tour you can see Croke Park, Aviva Stadium, O’Connell St, Pheonix Park, The Pigeon House Chimneys, Dublin Harbour.

 

Cliffs of Moher: During the Cliffs of Moher Tour just to mention a few Doolin Pier, Spanish Point Bay, Lahinch Golf Course, Lascannor Harbour, Mutton Island, White Strand and of course the Cliffs themselves. On a fine day you can look over to the Aran Islands.

 

8. WHAT IF I WANT A RIDE OR TOUR THAT IS NOT CURRENTLY LISTED AS ONE OF YOUR STANDARD OR SIGNATURE TOURS?

We can collaborate with you on creating a custom tour.  For private charter and ability to choose no scheduled dates please contact 090 9749764 for details prices range from minimum charge of €1,500.

 

9. HOW SOON BEFORE FLIGHT MUST I ARRIVE?

We advise you to arrive 20 minutes in advance of the session.

 

10. WHAT WEATHER CONDITONS YOU ARE NOT PERMITTED TO FLY IN ?

Suitable weather conditions are the decision of the pilot in command taking regulations etc. into account,  Executive will operate to the highest safety levels,  Lack of visibility and wind levels are usually the initial deciding factors.  It is possible to fly in rain.

 

11. WHAT IF THE WEATHER IS BAD ON THE DAY?

If the weather conditions are such that it is unflyable we will do our very best to notify all passengers with as much notice as possible However occasionally weather conditions can be changeable and it may not always be possible to fully predict in advance and contact everyone in time.  If concerned please feel free to ring operations for an update.

If flights are cancelled we will reschedule for another date, where the voucher is expiring on that date will extend for the new rescheduled date. 

 

12. WHAT DO I NEED TO BRING ON THE DAY?

Please bring proof of booking, voucher and reservation confirmation

We would recommend that you wear comfortable casual clothing (suitable for the time of year). Bulky heavy coats are not required and may cause discomfort as the cabin temperature is controlled.

 

Sunglasses are recommended for Sunny days.

 

13. DO I NEED TO BRING MY PASSPORT OR OTHER FORM OF IDENTIFICATION?

No proof of your booking is all that is needed on day unless for children nearing the age of two, see below.

 

14. ARE THERE AGE LIMITS?.

Executive follows the same policy as all commercial air carriers in relation to Age limits, in general there are no age limits to flying however

 

It is company policy for Under 16’s to be accommodated by an adult on flight

 

Infants (under 24 months) can go on an Adults lap

 

15. WHAT ARE THE REQUIREMENTS FOR MY CHILD TO QUALIFY AS AN INFANT/ LAP CHILD, MEANING THAT HE/SHE MAY FLY ALONG WITH ME ON MY LAP WITHOUT BEING REQUIRED TO PURCHASE A SEAT FOR THE CHILD?

Children over the age of 2 years will be required to purchase a seat. Children under the age of 2 years are required to have proof of age (passport or birth certificate).  Under 2 go free and must fly on parents lap and must be booked in advance.

 

All requests for lap child must be notified and confirmed by Executive prior to the date of flight

 

16. HOW DOES EXECUTIVE VERIFY THE AGE OF A CHILD TO DETERMINE IF HE/SHE QUALIFIES AS A LAP CHILD?

Executive follows the same policy as all of the commercial air carriers. This policy is regulated by the IAA and states that parents must have proof of child’s age (i.e. government documentation) if they wish to take the child on a flight as a lap child.

 

17. DOES EXECUTIVE MAKE ANY EXCEPTIONS REGARDING THEIR LAP CHILD POLICY?

As governed by the IAA, we are not permitted to make any exceptions to this policy.

 

18. WHAT CAN I BRING ON BOARD?

Cameras and video cameras are allowed to take pictures/mementos of your flight.  Handbags are permissible. Space is limited so please leave bags, rucksacks etc in your car or with family members.

 

No food or Drink is allowed on board due to the short nature of the flight, for longer flights please check with operations.

 

19. ARE FAMILY/FRIENDS SPECTATORS WELCOME?

 Your are more than welcome to bring friends and family to see  you take off on your flight, Weston airport has fantastic viewing restaurant bar facilities for all and The Cliffs of Moher have a Waiting room that friends and family are welcome to wait in.  However friends and family are not permitted on the ramp area.

 

20. DO I NEED TO PURCHASE AN EXTRA SEAT IF I AM OVERWEIGHT?

The maximum weight limit per person is 200 lbs (14 stone) or on Average between passengers booked. We would ask that you please advise if you exceed this weight but are less than 16 stone and we will try and facilitate you. Guests over 16 stone will be required to purchase two seats. 

 

21. IS THERE A CHARGE IF WE HAVE TO RESCHEDULE OUR TOUR WITH EXECUTIVE?

There is no charge if you reschedule or cancel more than 48 hours of the flight and rebook for a date within the expiry date of the voucher, via email This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.. If you fail to inform us then the voucher will be deemed to have been used.

 

22. CAN WE TALK WHILE ON BOARD?

Executive uses Headsets on board for all passengers, you will be able to talk to the pilot and other passengers on board.  The pilot if talking to traffic control may have to switch off from the passengers temporarily but you will be able to continue talking to other passengers

 

23. WHAT FACILITIES ARE AVAILABLE AT THE LOCATION, TOILETS ETC?.

Weston airport has excellent facilities restrooms, restaurant, bar etc, The cliffs of Moher site is based on a local club facility and has waiting room facilities,  a gender neutral restroom with excellent local bars Restaurants hotels within a short drive from the site.

 

24. I’M IN A WHEELCHAIR CAN I STILL TAKE A TOUR?

Yes,  To fly and to be accommodated, you must also be accompanied by someone who can assist you with boarding and disembarking the Aircraft.  You must also advise in advance, For Further details please contact our  operations office.

 

25. I DID NOT RECEIVE MY EMAIL CONFIRMATION?

Please check your spam settings as emails with logos can sometimes be filtered, if you still have not received an email please email This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our office at 0909749764

 

26. PROCESSCO  OR A MEAL HAS BEEN INCLUDED AS PART OF MY VOUCHER, ARE THERE NON ALCOHOLIC OPTIONS AND HOW DO I AVAIL OF THE MEAL?

YES, there will a selection of soft non alcoholic drinks available as an alternative, identification is also required to verify passengers are over 18 before receiving.  Where lunch as been included you will be given a voucher on arrival to avail of your meal.

 

27. WHAT ARE THE TERMS AND CONDTIONS?

Tours require a minimum number of passengers to operate, A 48 hour cancelation notice is required, no shows at the time of departure will be charged in full and will not receive a refund.  All times are approximate. 

 

28. I AM PREGNANT CAN I  FLY?

YES, but we recommend you check with your doctor first.

 

29. CAN I SMOKE DURING THE TOUR?

No, smoking is prohibited on board and airside/ramp

 

30. EXECUTIVE TOURS APPEAR MORE EXPENSIVE WHY?.

Executive is over 18 years in business in Ireland, an award winning, Irish Licenced company which hires the highest quality of staff, the sites and facilities used for locations are premium locations and routes are specifically customised to encompass high profile relatable landmarks.  

 

31. DO YOU OFFER NIGHT TOURS?

No Executive does not currently run any night tours, Tours will generally finish before dark.

 

32. CAN I BRING OXEGEN ON BOARD?

Oxygen is generally classed as “dangerous goods” however if for medical use up to 5kg is permitted, Pilot in Command on board must be made aware in advance and the company should be informed when booking of this requirement.

 

33. WHAT IS THE BEST TIME OF THE DAY TO FLY?

There really is no best time. We would always recommend booking at the time that best suits your travel or other activity arrangements.